Human Voice or Computer Keyboard. How Do You Request Technical Support?

Technical support is invaluable and an essential component of using any Content Management System (CMS). But which methods are best for you? Telephone or email?

What are the positives and challenges for both methods and how do we here at Intergage manage our technical support?

Telephone

Email

Here at Intergage, we have no preference or favoured method how our clients are provided with technical support. We have a team of experts who answer phones and respond to emails; all as a team not individuals. So high customer service support levels are standard. Plus we have a telephone system (during office hours) which is always answered by a person, not a choice of automated options!

Additionally, we provide an extensive range of training videos (within the Intergage CMS dashboard) covering the most popular or requested subjects that could provide tutorials to potentially resolve or fix selected technical support issues.

Technical support should be, and here at Intergage is, a pain-free process, delivering customer delight as standard. In the words of Bob the Builder “can we fix it – yes we can!”

Posted July 20th, 2011